Make every customer feel like
your only customer.
1:1 conversations with every shopper who didn't buy, on iMessage, RCS, and SMS. We answer their questions in your brand's voice, a person approves every reply, and one tap takes them back to checkout.
- iMessage, RCS, and SMS
- Every reply approved by a person
- Pay only for sales we win back
Give shoppers a conversation,
not just a reminder.
A checkout reminder brings them back to the same question. Personable answers it: one conversation with one shopper, in one thread, until they're sorted.
Broadcast campaign · 88432
Linen & Co: Hey, 20% off only today! Shop now: lnco.us/x7Ka Reply STOP to opt out
Linen & Co: Last chance! Your 20% off ends at midnight. lnco.us/9pQ2 Reply STOP to opt out
No reply. Unsubscribed.
Personable 1:1 messaging
hey Maya, it's Sam from Linen & Co. saw the linen jacket's still in your cart. anything I can help with?
a little, mostly through the shoulders. most people between sizes go L and love the drape. want me to swap it in your cart?
iMessage, RCS, and SMS.
From abandoned checkout to recovered sale.
Every shopper who didn't buy had a reason. We find it, answer it from your store's own material, and send them back to buy.
Personable working…
- Watching for abandoned checkoutsLive
- Recovery rate
- 51%
- of abandoned checkouts recovered for one Personable client
- Reply rate
- 50%
- reply rate on that client's campaigns
+0 min
Texts the moment they leave
A personal 1:1 text goes out right after they abandon checkout.
+2 min
Finds out why they didn't buy
Price, fit, shipping, doubt. The agent asks, then answers the real objection.
+6 min
Closes the sale
The right answer, and your offer when it helps, in the same thread.
+10 min
Order recovered
They check out from the link in the conversation.
Tailored 1:1 to every brand.
Before the first text, Personable learns your products, policies and voice. Every answer comes from your store's own material, tuned to convert, not just to get a reply.
- Learns your catalog, policies and brand voice
- Only the codes you add, never blanket discounting
- Checkout recovery and subscriber welcome
20 minutes, on your own store's data.
Subscriber welcome · 14 days
day-by-day
Day 1
hey Jordan, Sam here from Sproutly. what are you mostly after: energy, sleep, or recovery?
most people start there. how much sleep are you getting, and are you training?
honestly that's exactly the kind of day we built this for
that's a lot of output on 6 hours: a full workday, a lift on top of it, and barely any time to recover
take 2 with breakfast, every day. the 3pm wall usually starts easing by day 5 to 7
Example threads. On your store, the agent speaks in your voice, with your offers.
Objection data you can't get anywhere else.
As conversations add up, each one is tagged with the real reason a shopper hesitated, in their own words. No survey, no guesswork. Feed it straight into your ads, landing pages and copy.
“Is it really worth $68?”
Ads
Lead with cost per use, not the price tag
“Will this work for my skin type?”
Landing page
Put the skin-type match above the fold
“Can I pause if I don't love it?”
Email & SMS
Say “pause anytime” in the first line
Why checkouts were abandoned
Example report
- Price hesitation42%
- Not sure it works for them27%
- Shipping cost or timing18%
- Other13%
#1
question from new subscribers: can I pause or cancel?
Spike
churn risk goes up when the second shipment is late.
Plugs into the stack you already run.
Shopify for checkouts and orders, Recharge, Skio and Loop for subscribers, and Klaviyo, Attentive and Postscript for consent and opt-outs. Every conversation starts with the full picture and only reaches shoppers who said yes.
Recovery that respects your customers.
Consent, timing and a record of every message.
Opt-in required
Only shoppers who opted in to texts from your brand.
Quiet hours and holidays
Quiet hours by state. No sends on federal holidays.
Opt out with STOP
One STOP closes every open conversation with your brand.
A record of every send
Every message is logged with the consent it relied on.
You only pay when we make you money.
We take a share of the sales we win back. Nothing else.
- No monthly fee
- No setup fee
- No contract
- Your rate in writing, on the call
Questions brands ask first.
Anything else, ask us on the demo. It's 20 minutes on your own store's data.
Talk to your customers.
Really talk.
Book a 20-minute demo. We'll show you 1:1 recovery on your own store's data and give you your rate in writing on the call.
No monthly fee. No setup fee. No contract.